• Common Reasons For Payment Failure
• Do You Accept Payment by Check?
• What Is a Credit Card Authorization Hold?
• How To Update Your Payment Method
• Payment Methods We Accept
• "What is this tiny charge on my credit card statement?"
• Why We Place Credit Card Authorization Holds
• When to Expect Your Credit Card to Be Authorized
• If Your Credit Card is Authorized but Your Order Fails
• "Does receiving an invoice mean I've been charged?"
• If You Receive An Email Saying Your Credit Card Could Not Be Authorized
• If an Item in Your Invoice Says "Domain Renewal Failed"
• "Can I still pay if I get an email saying my payment failed?

FAQ: "Does receiving an invoice mean I've been charged?"

No, your invoice is sent to list items you have recently ordered or renewed. Receiving an invoice is not confirmation that your credit card was charged successfully for that invoice’s contents.

If payment is declined for an invoice, we will send an email notification of the failed payment shortly after sending your invoice. A failed payment notification usually arrives within two hours after the invoice email.